ONSEN - Long Oversized Hooded Poncho Robe
Tariffs and Tax included.
ONSEN - Long Oversized Hooded Poncho Robe
Inspired by Japanese aesthetics, our new hooded poncho robe kaftan ONSEN is made from 100% Terry Cotton, durable and smooth natural material. Featuring an asymmetric design, sturdy double layer hood, two deep and detailed pockets and stand out stitching decor.
PERFECT FOR: festival outfit, beach attire, home lounging, spa/bath robe, party costume, everyday fashion garment, ceremonies, Burning Man outfit, after surf/swim poncho towel.
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To preserve the beauty and condition of your VALO, we recommend delicate washing in cold water (30°C) with the garment turned inside out. For optimal care, please consider hand washing. After washing, gently stretch the fabric to keep original fit and either hang it to air dry or lay it flat. In case of light usage, simply air it out for new freshness.
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Tariffs and Tax included.
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We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund (excluding shipping costs, and duties and taxes when returned outside from EU) of your purchase.
1. Products can only be returned and exchanged to other products if they are still in their original condition and packaging. If the fit or product itself does not meet your expectation please contact us within 3 days after you have received the parcel for further return information and ship it back to us within 14 days of receiving the product. Used products, or products damaged by the customer will not be eligible for refund.
2. Request the return / exchange details through your customer account with detailed reason for return. Upon approval we will send you the return details.
3. Upon the receipt of your package, your products will be examined and we will send you a replacement / exchange product or full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
4. Return labels for UPS are organized for you by us with all customer returns. We will send you labels per email upon request and a valid reason for the request to return.
If your order included free shipping and you want to return your order in full or partially there will be UPS return shipping fee that applies which will be deducted from your reimbursement amount based on where you are shipping from. The shipping fees are following:
EU: 15€
Rest of Europe: 25€
USA & rest of the world : 35€
If your order didn’t include free shipping and you’re returning your order in full or partially, following return shipping fees will apply:
EU: 10€
Rest of Europe: 15€
USA & rest of the world: 25€
Items are shipped to you directly, using tracked, contactless delivery. All duties and taxes are included in the prices to offer a fast and hassle-free delivery.
Choose between UPS Standard delivery or USP Express Delivery at checkout.
Please don't be a stranger! Feel free to drop a message via chat or an email at care@valoclothing.com